HELP & CONTACT
How Can We Help You?Type in Keywords
Company Name | WWW.ENAYA.COM |
Address | |
Phone.no | |
License .no | |
Country |
What is included in the price?
All prices displayed on our website include VAT. However, delivery fees are not included and are listed separately at checkout.
How do I register on enaya.com?
To register, click on the My Profile icon at the top right corner and choose “Sign Up.” Simply fill in your personal details. Once registered, you’ll enjoy benefits like not having to re-enter your shipping details for future purchases.
How do I find my size?
If you’re unsure about your size, each product page has a size guide that can help you choose the right fit.
How do I determine the shipping charges on my order?
Shipping is free for orders of SAR 500 or more (total price calculated before any discount code is applied). All shipping fees are in Saudi Riyals. We Cre8 reserves the right to modify shipping fees at any time without notice.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX credit cards, Mada debit cards, Tamara, and Tabby. Please note that we do not accept cash on delivery.
What should I do if I encounter a payment error?
If you experience a payment issue, please contact our Customer Service team at cs@wecre8.com or call us at +966 59 991 9777 as soon as possible.
How soon will I receive my order?
Orders are typically delivered the same day within Riyadh (excluding Fridays) and within 1-5 working days outside Riyadh. Delivery times may vary during sales or special occasions. Please note that delivery is subject to the shipping company’s rules and regulations. If you are unavailable at the time of delivery, the date will be rescheduled. We Cre8 reserves the right to modify shipping fees at any time without prior notice.
Will I be refunded the full value of my order?
Once we receive your return and it meets our return policy criteria, we will issue a refund to your original payment method. The refund may take up to 14 days to appear in your account depending on your bank or payment provider. Shipping costs will not be refunded.
What should I do if I receive a damaged item?
Occasionally, due to human error or technical issues, a damaged item may be shipped. If you receive a damaged item, please contact our Customer Service team at cs@wecre8.com or +9 59 991 9777 for assistance with the return process. If a damaged item is returned without pric notification, a refund will not be processed.
FAQ
